Privacy Policy

1. Information We Collect

We may collect personal information including, but not limited to:

• Name
• Email address
• Phone number
• Business details
• Billing and payment information
• Website information
• Information provided through contact forms, enquiries, or consultations
• Any other information voluntarily provided to us

We may also collect technical information when you use our website, including:

• IP address
• Browser type
• Device information
• Website usage data
• Pages visited and interactions with our website
• Security and bot-detection signals evaluated by automated security tools (such as Cloudflare Turnstile) to protect our website from malicious activity when you interact with our forms

2. How We Collect Information

Hasanoff Creative may collect information when you:

• Contact us through our website;
• Request a quote or consultation;
• Purchase our services;
• Subscribe to our Website Care Subscription;
• Communicate with us by email, phone, or other methods;
• Submit information through forms or online platforms.

3. How We Use Your Information

We may use your personal information to:

• Provide and manage our services;
• Prepare quotes, proposals, and invoices;
• Communicate with you regarding projects and enquiries;
• Process payments;
• Provide customer support;
• Improve our services and website;
• Maintain business records;
• Send relevant updates, information, or marketing communications where permitted by law;
• Meet legal and regulatory obligations.

4. Disclosure of Information

Hasanoff Creative does not sell, rent, or trade personal information.

We may disclose information to trusted third parties where necessary to provide our services or operate our business, including:

• Website hosting providers;
• Payment processors;
• Software providers;
• Website platforms;
• Analytics providers;
• Email service providers;
• Security and anti-fraud providers, such as Cloudflare, Inc., which receive necessary technical data to safeguard our site against automated abuse, spam, and bot attacks;
• AI infrastructure providers, such as Cloudflare, Inc., which host the AI tools we use within our own systems (see “Artificial Intelligence (AI) Tools” below);
• Other contractors or service providers assisting with business operations.

We only provide third parties with information necessary for them to perform their services.

5. Website Analytics & Cookies

Hasanoff Creative may use cookies and similar technologies to improve website functionality, understand visitor behaviour, and improve user experience.

Cookies may collect information such as:

• Website activity;
• Browser information;
• Device information;
• General usage patterns.

You may disable cookies through your browser settings, however some website features may not function correctly.

6. Cloudflare Turnstile

We use Cloudflare Turnstile on our website to protect our forms, login systems, and services from automated abuse, spam, and malicious bot activity. Turnstile is a privacy-focused security tool that analyzes non-identifying client-side signals (such as your IP address, browser headers, user-agent data, and device characteristics) to verify that an interaction is human rather than automated.

Turnstile is designed to verify users without tracking them across the web or presenting intrusive puzzles. The data collected is processed by Cloudflare, Inc. on our behalf strictly for security purposes, and by Cloudflare as an independent data controller to maintain and improve their security services. For more detailed information on how this data is handled, you can review the Cloudflare Turnstile Privacy Addendum.

7. Artificial Intelligence (AI) Tools

Hasanoff Creative uses artificial intelligence (AI) tools within our own client management system to help our team work efficiently — for example, to summarise support requests, draft emails and replies, suggest follow-ups such as meetings or tasks, and answer our team's questions about client records.

When we use AI tools:

• Client information stays within our own systems. Where an AI tool processes client personal information (such as names, contact details, notes, requests, or billing records), it runs on AI models hosted within our own Cloudflare account (Cloudflare Workers AI). We do not send client personal information to external AI providers such as Google, OpenAI, or similar services.
• Your information is not used to train AI. We do not use your personal information to train AI models, and the information we process through Cloudflare Workers AI is not used by Cloudflare to train AI models or kept by Cloudflare after each request has been processed.
• Limited use of other AI providers. We may use a third-party AI service (such as Google Gemini) only for general requests from our team that contain no client personal information.
• A person is always in control. AI tools only suggest or draft. A member of our team reviews and confirms every action — such as sending an email, booking a meeting, or creating an invoice — before it happens. We do not use AI to make decisions about you that have legal or similarly significant effects.
• Access is limited. AI tools can only access the information that the team member using them is already permitted to see.
• Accuracy. AI-generated content can contain errors, so our team reviews it before it is used or sent to you.

Cloudflare may process this information in data centres located outside Australia. We take reasonable steps to ensure our service providers handle personal information in a manner consistent with the Australian Privacy Principles.

If you would prefer that we do not use AI tools when handling your information, or you have any questions about how we use AI, please contact us.

8. Data Security

Hasanoff Creative takes reasonable steps to protect personal information from:

• Unauthorised access;
• Misuse;
• Loss;
• Modification;
• Disclosure.

However, no method of online transmission or storage can be guaranteed to be completely secure.

9. Storage of Information

Personal information may be stored electronically through secure systems, software platforms, and service providers used by Hasanoff Creative.

We retain information only for as long as necessary for business, legal, accounting, and operational purposes.

10. Access and Correction of Information

You may request access to personal information Hasanoff Creative holds about you.

You may also request corrections if your information is inaccurate, incomplete, or outdated.

Requests can be made by contacting Hasanoff Creative through the contact details provided on our website.

11. Marketing Communications

Where permitted by law, Hasanoff Creative may send marketing communications, updates, or information about our services.

You may unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or contacting us directly.

12. Third-Party Websites

Our website may contain links to third-party websites.

Hasanoff Creative is not responsible for the privacy practices, security, or content of external websites. We recommend reviewing the privacy policies of any third-party websites you visit.

13. Children's Privacy

Hasanoff Creative does not knowingly collect personal information from children without appropriate consent.

14. Changes to This Privacy Policy

Hasanoff Creative may update this Privacy Policy from time to time.

Any changes will be published on this website, and the latest version will apply from the date of publication.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact Hasanoff Creative through the contact details listed on our website.